In case you want to contact us for any Customer Service Support issues or questions feel free to contact us at any time. Please leave a short message via the 'contact us' option on this page or get directly in contact with our staff via email: [email protected] or give us a call during our opening hours: +31 (0)20 2382192. We will be glad to be of assistance.
1.1 How can I place an order?
To place an order select your desired item and add it to your shopping cart. If you are interested in buying one or more items online, you can change the quantity and selection in the course of the buying process. Once you are satisfied with your selection, follow the instructions on the checkout page to complete your order. As soon as you confirm your order, an automated e-mail confirmation will be sent.
1.2 What happens as soon as I have confirmed my order online?
Once you have placed your order, you will receive an e-mail notification to confirm that we have indeed received your order. We will verify the personal and payment information you submitted for completeness and validity (i.e. delivery address). In case any information should be missing or erroneous, we will contact you for more details.
1.3 What should I check upon delivery of my goods?
The courier will deliver your goods on condition you sign the delivery slip. You should then check the box(es). If the package being delivered is obviously damaged on the outside, you should refuse the delivery. We will then re-arrange a new shipment as soon as the package is returned to us.
1.4 How can I cancel my order?
The time between the placement of your order and dispatch is very limited therefore, you cannot cancel your order once you've received the confirmation e-mail and will have to return the item under the terms of the returns policy.
1.5 I want to return the order for a refund. What should I do?
You should follow the procedure described under “Shipping & Returns"
1.6 How secure is my order?
Your order is protected with strong encryption and rigorous authentication via Secure Sockets Layer (SSL) Certificate Authority enabling secure e-commerce and communications for websites, intranets, and extranets.
1.7 When will I receive my order?
We deliver within 2-3 business days.